Terms and Conditions

Ilford Removals Terms and Conditions of Service

These Terms and Conditions set out the basis on which Ilford Removals provides removal, transportation, packing, unloading and associated services to domestic and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Contract means the agreement between you and Ilford Removals for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation issued by us.

Goods means all personal effects, furniture, equipment, and any other items to be moved, transported, handled, packed, stored, or otherwise dealt with by us under the Contract.

Services means any removal, transportation, packing, unpacking, loading, unloading, or related services provided by Ilford Removals.

You and Your means the customer, individual, or business entering into the Contract with Ilford Removals.

We, Us and Our means Ilford Removals.

2. Basis of the Contract

These Terms and Conditions apply to all Services provided by Ilford Removals unless otherwise agreed in writing. Any variation to these Terms and Conditions shall only be binding if agreed in writing by an authorised representative of Ilford Removals.

Any quotation provided by us is based on the information you supply and is subject to change if that information is inaccurate, incomplete, or altered prior to the Services being carried out.

Your acceptance of a quotation, booking confirmation, or your instruction to commence the Services will constitute your acceptance of these Terms and Conditions.

3. Quotations and Pricing

Our quotations are normally provided on a fixed price basis, subject to the details of the work described. Where appropriate, we may also offer hourly rates or a combination of pricing structures. All prices are exclusive of congestion charges, parking charges, tolls, or additional access fees, unless expressly stated otherwise in the quotation.

Quotations are based on normal access conditions at both collection and delivery addresses, including reasonable parking distance, the presence of suitable lift access where applicable, and the absence of unusual obstacles, restrictions, or delays outside our control.

We reserve the right to amend the quoted price, or make additional charges, if:

1. The work does not commence within three months of the date of the quotation.

2. You request additional Services or variations from those originally agreed.

3. Access to the property, buildings or roads is restricted, unsafe, or significantly different from the information provided at the time of quotation.

4. There are delays outside our control, such as waiting for keys, access, or completion, or issues with parking and permits.

Any additional charges will be reasonable and proportionate to the additional work or delay encountered.

4. Booking Process

All bookings must be made directly with Ilford Removals. Once you have accepted our quotation, we will provide a booking confirmation outlining the date, time, and nature of the Services to be provided.

We may request a deposit to secure your booking. Your booking will not be treated as confirmed until any required deposit has been received and we have issued written confirmation.

It is your responsibility to check the booking confirmation carefully and notify us promptly if any details are incorrect or incomplete. We will not be liable for any issues arising from errors in the information you provide.

We reserve the right to refuse or cancel a booking at our discretion if we reasonably believe that carrying out the Services would be unsafe, unlawful, or otherwise inappropriate.

5. Payment Terms

Unless otherwise stated in writing, payment for our Services is due in full on or before the day of the removal, and in any event before unloading at the destination address. For larger or commercial contracts, alternative payment schedules may be agreed in writing.

Payment must be made using an accepted payment method as specified by Ilford Removals. We reserve the right to decline certain payment methods at our discretion.

If payment is not made when due, we may:

1. Suspend or refuse to carry out or complete the Services.

2. Retain possession of any Goods until payment is received in full.

3. Charge interest on any overdue sums at the statutory rate from the due date until payment is made in full.

You shall be responsible for any costs we reasonably incur in recovering overdue payments, including any legal or collection costs.

6. Cancellations and Postponements

If you wish to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply, unless otherwise agreed in writing:

1. More than seven days before the scheduled removal date: No cancellation fee.

2. Between two and seven days before the scheduled removal date: Up to 50 percent of the quoted price may be charged.

3. Less than two days before the scheduled removal date or on the day of the removal: Up to 100 percent of the quoted price may be charged.

Postponements may be treated as cancellations and re-bookings at our discretion, particularly where significant costs or scheduling implications have been incurred.

If we are unable to carry out the Services on the agreed date due to circumstances beyond our reasonable control, such as severe weather, road closures, accidents, or other unforeseen events, we will work with you to rearrange the Services at the earliest reasonably convenient date. We shall not be liable for any loss or additional costs arising from such delays, provided we have taken reasonable steps to mitigate the impact.

7. Your Responsibilities

You agree to:

1. Provide accurate information about the volume and nature of the Goods, access conditions, parking arrangements, and any special requirements.

2. Ensure that you, or a responsible representative, are present at collection and delivery addresses to supervise, provide instructions, and sign relevant documentation.

3. Arrange suitable and lawful parking at both collection and delivery addresses, including obtaining any necessary permits or authorisations, and paying any associated fees unless otherwise agreed.

4. Properly prepare and pack the Goods, unless you have requested and we have agreed to provide packing services.

5. Secure or remove any fixtures, fittings, or appliances in accordance with manufacturer instructions and safety guidelines, and arrange for qualified professionals where necessary.

6. Ensure that all Goods to be moved are owned by you or that you have full authority from the owner to move them.

You shall indemnify us against any loss, damage, cost or expense we incur as a result of a breach of your obligations under this clause.

8. Goods Excluded from the Service

Unless expressly agreed in writing, we do not accept for removal or handling:

1. Hazardous, flammable, explosive or toxic materials, including fuels, chemicals, gases, paints, solvents, and fireworks.

2. Perishable goods requiring controlled conditions, including refrigerated or frozen items.

3. Livestock, pets, or other animals.

4. Items of exceptional value, such as jewellery, precious metals, stones, valuable collections, cash, or important personal documents.

5. Illegal items or contraband.

If we discover such items among the Goods, we may refuse to move them, remove them from our vehicles or premises, or notify the appropriate authorities where legally required, and we shall not be liable for any loss or damage arising as a result.

9. Liability and Limitations

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods will be limited in accordance with this clause, unless a higher level of cover has been specifically agreed in writing.

We shall not be liable for:

1. Loss or damage arising from your failure to properly pack Goods where we have not provided packing services.

2. Loss or damage to fragile or brittle items, or items with inherent defects, unless we have specifically packed them.

3. Normal wear and tear, minor scuffs, scratches, or marks to furniture or property surfaces that may reasonably occur during the removal process despite the exercise of reasonable care.

4. Loss or damage resulting from fire, flood, storm, or other events beyond our reasonable control.

5. Indirect or consequential loss, including loss of profit, loss of use, or emotional distress.

Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable value in line with our standard insurance arrangements, unless you have declared a higher value and we have agreed specific terms in writing.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

10. Claims and Complaints

If you believe that there has been loss of or damage to Goods, or that our Services have not been provided with reasonable care and skill, you must notify us in writing as soon as reasonably practicable, and in any event within seven days of the completion of the Services, unless you can show that it was not reasonably possible to notify us within that time.

You must allow us a reasonable opportunity to inspect any alleged damage and to investigate the circumstances before any repairs or replacements are carried out. Failure to do so may affect our ability to properly assess and, where appropriate, resolve your claim.

We will consider all complaints fairly and in good faith, and seek to resolve them promptly, either by agreement, appropriate remedy, or explanation.

11. Waste and Disposal Regulations

We comply with applicable waste and environmental regulations when transporting and disposing of unwanted items and materials.

Where we agree to remove waste or unwanted items, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials. We may refuse to collect any items that we reasonably believe may be unsafe, unlawful, or not in compliance with relevant waste regulations.

We will only dispose of waste at authorised facilities and in accordance with applicable laws. Any additional charges levied by disposal sites, including charges for specific items or materials, may be passed on to you.

You shall not instruct us to unlawfully dump, leave, or abandon waste or unwanted items. Any fines or penalties arising from such actions, where attributable to your instructions or information, may be charged to you.

12. Access, Parking and Property Damage

You are responsible for ensuring that adequate access and lawful parking are available at both collection and delivery addresses. Where parking restrictions apply, you must obtain and pay for any permits or arrange suitable alternatives, unless expressly agreed otherwise.

We are not responsible for damage to lawns, driveways, paths, or other surfaces where we are required to move vehicles or Goods over areas not designed for such use, provided we have taken reasonable care and you have consented, expressly or by implication, to such access being used.

If local regulations, parking enforcement, or access restrictions cause delays or additional costs, we may charge reasonable additional fees.

13. Insurance

We maintain appropriate insurance in connection with the provision of our Services. Details of our standard cover and any applicable limits will be made available upon request.

If you consider that the value of your Goods exceeds our standard cover or you require additional protection, you should discuss this with us before the Services commence. We may, at our discretion, offer enhanced cover at an additional cost or advise you to arrange separate insurance.

14. Force Majeure

We shall not be in breach of the Contract, nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include, without limitation, extreme weather, road closures, accidents, industrial disputes, pandemics, acts of terrorism, or failure of utilities.

In such circumstances, we will take reasonable steps to minimise any disruption and will seek to arrange a new date or time for the Services where possible.

15. Data Protection and Privacy

We will collect and use personal information only to the extent necessary to provide the Services, manage our relationship with you, comply with our legal obligations, and improve our operations. We will handle your personal data in accordance with applicable data protection legislation.

Your personal information will be kept secure and will not be shared with third parties except where necessary to carry out the Services or where required by law.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Ilford Removals.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of such right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.

The Contract is between you and Ilford Removals. No other person shall have any rights to enforce any of its terms.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking.